Privacy Policy exo123

1. Scope & Application of This Policy

This Privacy Policy applies to all users who access or use the exo123 platform via the official website at exo123.vin, the official exo123 mobile app, or any related services we provide. This document describes our practices regarding the collection, use, disclosure, and protection of your personal data.

By registering an account or using the exo123 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact the support team to close your account.

This policy should be read together with exo123 Terms and Conditions and Responsible Gaming Policy us, which also forms part of the overall agreement between you and exo123.

2. What Data Do We Collect?

Exo123 collects various types of personal data depending on how you interact with our platform. We only collect information necessary for legitimate purposes and do not gather excessive or irrelevant data.

2.1 Data You Provide Directly

• Registration information: full name, date of birth, email address, phone number, and your preferred username.
• Identity verification (KYC) information: a copy of your national ID, passport or valid identity document, along with proof of residential address.
• Financial information: Bank account details, digital wallet account numbers (such as TnG eWallet, GrabPay, Boost) for deposit and withdrawal processing purposes.
• Communication information: any messages, complaints, feedback or communications you submit to the exo123 support team.

2.2 Automatically Collected Data

• Log and technical data: IP address, browser type, operating system, device model, access timestamp, and pages visited.
• Gaming activity data: wagering records, game history, active session duration, deposits and withdrawals.
• Cookie and tracking data: session cookies, preference cookies, and platform usage analytics to enhance your experience.
• Geolocation data: country or region information based on your IP address for legal compliance purposes.

2.3 Data from Third Parties

In certain situations, exo123 may receive your personal data from legitimate third parties, including independent identity verification providers, registered payment service providers, and relevant anti-fraud and anti-money laundering agencies.

3. How Do We Use Your Data?

Exo123 uses the personal data collected for specific, legitimate, and transparent purposes. Below is a summary of the primary uses of your data along with the legal basis for each purpose:

4. Data Sharing & Disclosure

Exo123 does not sell, lease, or disclose your personal data to third parties for marketing purposes without your consent. However, there are specific situations where we may need to share your data with certain parties:

• Service providers: Technology providers, payment processors, licensed gaming platforms, and customer support vendors operating on behalf of exo123, subject to strict confidentiality agreements.
• Legal authorities: When required by law, court order, or a request from a competent law enforcement authority.
• Anti-money laundering prevention: Required information may be shared with relevant anti-money laundering (AML) enforcement bodies.
• Platform protection: In cases involving fraud, illegal activity, or serious security threats to other users or the exo123 platform.

5. Cookies & Tracking Technologies

The exo123 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse how users interact with our platform. Below are the types of cookies we use:

• Essential Cookies: Cookies required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Preference Cookies: Save your preferences such as language, theme, and display settings for a better user experience.
• Analytics Cookies: Help us understand how users interact with the platform for continuous improvement purposes.
• Security Cookies: Detect suspicious activity, unauthorised login attempts, and protect your account from unauthorised access.

You can manage or disable certain cookies through your browser settings; however, please note that disabling necessary cookies may affect the functionality of the exo123 platform.

6. Data Retention Period

Exo123 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain records in accordance with applicable legal requirements:

• Financial transaction records: Stored for a minimum of 7 years in accordance with anti-money laundering and taxation legal requirements.
• KYC documents: Stored for a minimum of 5 years after account closure or the date of the last transaction.
• Support communication logs: Stored for 3 years for reference and dispute resolution purposes.
• Gaming activity data: Stored for 3 years for audit and compliance purposes.
• Analytics and technical log data: Typically deleted or anonymised after 24 months.

Once the specified retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

7. Your Data Security

Exo123 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. Our protective measures include:

• End-to-end data encryption using TLS 1.3 protocol for all communications between the platform and servers.
• Account passwords are stored using a strong one-way hashing algorithm — we do not store passwords in plain text.
• Two-factor authentication (2FA) is available for all user accounts as an additional security layer.
• Continuous 24/7 security monitoring with an intrusion detection system (IDS) and real-time alerts.
• Regular security audits by independent third parties to identify and remediate system vulnerabilities.
• Strict internal access controls — only staff who require access to specific data are authorised.

8. Your Rights as a Data Subject

As an exo123 user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA) and related legislation:

To exercise any of the above rights, please contact the exo123 support team via live chat within the platform. We will process your request within 14 working days and notify you of the actions taken.

9. International Data Transfers

In some situations, your personal data may be processed or stored on servers located outside Malaysia. exo123 ensures that any such international data transfers are carried out with adequate safeguards, including the use of Standard Contractual Clauses or equivalent recognised protection mechanisms.

We only work with service providers located in countries with data protection standards equivalent to or higher than those required under Malaysian law.

10. Children's Privacy

The exo123 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have received information from a minor, please contact us immediately and we will take steps to delete that information from our systems.

Every new account registered on the exo123 platform undergoes an age check based on the date of birth provided. Further age verification through the KYC process is also conducted to ensure all active players meet the minimum age requirement.

11. Links to Other Websites

The exo123 platform may from time to time contain links to third-party websites or services, particularly those related to payment providers or licensed gaming platforms. Please note that this Privacy Policy applies solely to the exo123 platform. exo123 is not responsible for the privacy practices of those third-party websites and encourages you to read their privacy policies separately.

12. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way exo123 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week within the exo123 platform
• Support email: [email protected] (replies within 1–2 business days)
• Support Page: Please visit the FAQ us for answers to frequently asked questions about privacy

We take every privacy-related complaint seriously and are committed to resolving each issue in a fair and timely manner.

13. Privacy Policy Amendments

Exo123 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in the way we protect your data. Any significant amendments will be communicated to you via in-platform notifications or your registered email.

The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy in effect. Your continued use of the exo123 platform following any published amendments constitutes your acceptance of the updated policy.